Refund policy

RETURN AND REFUND POLICY

Return Eligibility

Customers may request returns within 30 days of receiving their order provided that:

• Products remain unused.
• Products are returned in their original packaging.
• Products are in resalable condition.

Non-Returnable Products

The following items are generally non-returnable:

• Personalized products.
• Gift cards.
• Clearance and final sale items.
• Certain hygiene-related products after opening.

Damaged or Defective Products

If you receive:

• Damaged products,
• Incorrect products, or
• Defective merchandise,

please contact us within 48 hours of delivery and provide photographs for verification purposes.

Refund Process

After receiving and inspecting returned items, approved refunds are generally processed within 5–10 business days through the customer's original payment method.

Please note that banking institutions may require additional processing time before funds appear in your account.

Return Shipping Costs

Customers may be responsible for return shipping fees unless:

• The incorrect product was delivered.
• The product arrived damaged.
• The product is defective.

Exchanges

Product exchanges are subject to inventory availability.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been dispatched, cancellation requests may not be possible and customers must follow our return procedures.